Terms and conditions of the Autoship & Save subscription
Date of last update: 01 June 2026
Definition of Autoship & Save subscription
The Autoship & Save subscription is a part of services that are offered by LIKI24 and is a form of recurring subscription under which the Customer authorises the Delivery agent (as defined in LIKI24 TnC) to deliver the selected Product offered by Retailers on the LIKI24 Platform at the chosen delivery frequency (e.g. every 1 month) and to charge the applicable Subscription Price for each order to the selected payment method, until the subscription is cancelled by the Customer or terminated by the Delivery agent or LIKI24.
Subscription price and discount clause
For each order that is made via Autoship & Save subscription, the Customer pays the Subscription Price displayed at checkout, which already includes the ‘Autoship & Save’ discount in defined % (percentage) compared to the standard one‑time purchase price of the Product on the LIKI24 Platform at that time. Subscription Price includes only Product price. Delivery fee and other fees if applicable are charged separately and displayed on the product page and/or check-out page on the time of creation of the Autoship & Save Subscription.
The Subscription Price for the second and future recurring orders will always be a discounted compared to the standard one‑time purchase price of the Product on the Platform at the time of order execution, however Retailer might change the Product price in future as it will be indicated on the Platform and in this case the Subscription Price (discounted Product price) will be subject to the change as well.
In case of the Subscription price change, LIKI24 will notify the Customer in advance, indicating the new price and the date from which it applies and informing the Customer of the right to cancel the subscription before the change takes effect.
Term, renewals and minimum commitment
The subscription continues for an indefinite term and renews automatically at the selected delivery interval, unless and until cancelled in accordance with these Terms.
Minimum contract term applies to this subscription. In order to have a special offer for a discounted price of the Product Customer is obliged to keep this Autoship & Save subscription active at least for 2 (two) successfully paid and delivered orders.
Cancellation rights and process
The Customer has a statutory 14‑day right of withdrawal from the initial subscription contract in accordance with applicable consumer law.
After receipt of the first Autoship & Save Subscription delivery (due to the nature of the online subscription), the Customer has a statutory right to withdraw from the subscription contract within 14 days from the day on which the Customer placed an order. To exercise this right, the Customer must clearly notify the LIKI24 of the decision to withdraw. In case of withdrawal, the Customer must return the Products to the address indicated by the LIKI24 within 14 days from the withdrawal notice. The Customer bears the direct cost of returning the goods.
If the Customer validly withdraws, the LIKI24 and/or Delivery agent will reimburse all payments received for the withdrawn order, including standard delivery costs no later than 14 days from the day the goods have been received back by LIKI24. The Customer is only liable for any diminished value of the goods and no additional cancellation or penalty fees apply in connection with the exercise of the statutory right of withdrawal.
Independently from the statutory right of withdrawal, the Customer may cancel the Autoship & Save subscription at any time with effect for future deliveries. If the Customer cancels the subscription and chooses to keep the Products already delivered, this is treated as a contractual cancellation and not as an exercise of the statutory right of withdrawal.
The Subscription price of the Products with an Autoship & Save discount is granted on the basis that the Customer commits to receive at least 2 (two) Autoship deliveries of the Product under the subscription (‘Minimum Commitment’).
If the Customer cancels the subscription before receiving 2 (two) Autoship deliveries and does not exercise the statutory right of withdrawal for the first delivery, LIKI24 may charge a cancellation fee (‘Early Cancellation Adjustment’) equal to the total Autoship & Save discount granted on the first Autoship order compared with the one‑time purchase price applicable at the time of that order. This fee is a recalculation of the price of the first order as if the Customer had chosen a one‑time purchase and is not a penalty; it will be charged to the payment method used for the subscription or deducted from any refund due.
The Early Cancellation Adjustment does not apply where the Customer has validly exercised the statutory right of withdrawal for the first Autoship delivery; in such cases, only the deductions expressly permitted by law (for example, diminished value of the Products) may be applied.
No fee after two deliveries. If the Customer cancels the subscription after receiving at least 2 (two) Autoship deliveries, no cancellation fee or Early Cancellation Adjustment will be charged; cancellation will only affect future deliveries.
If cancellation is received at least 5 (five) days before the next scheduled shipment date, that shipment will not be processed; otherwise, cancellation will take effect after the next shipment.
No separate subscription, administration, or cancellation fees are charged beyond the price of each Autoship order (Subscription fee) and any applicable delivery charges and fees disclosed at checkout.
Changes to subscription settings
The Customer can change the delivery frequency, quantity, or shipping address for future Autoship orders at any time through the Customer account or by contacting Customer Service, subject to processing cut‑off times communicated on the LIKI24.
The Retailer and LIKI24 may reasonably limit available frequencies or pause the service for operational reasons; where this materially affects existing subscriptions, the LIKI24 will notify the Customer.
Payment and failed payments
By enrolling in the autoship subscription, the Customer authorises the Delivery Agent to automatically charge the due amount for each autoship order to the selected payment method on or shortly before the shipment date.
If a payment cannot be processed, the Delivery Agent may suspend deliveries until a valid payment method is provided; the Customer will be notified of any payment failure.
If the second Autoship payment cannot be successfully charged after two attempts and the Minimum Commitment has not been met, the Autoship & Save subscription may be considered cancelled by LIKI24. In that case, provided the Customer has not exercised the statutory right of withdrawal and keeps the Products already delivered, LIKI24 may charge the Early Cancellation Adjustment described above.
Delivery and shipping threshold
Standard delivery conditions, including free‑shipping thresholds (if applicable), apply to autoship orders in the same way as to one‑time purchases.
Termination by LIKI24
LIKI24 may terminate the subscription with 5 (five) days’ prior notice for convenience or immediately in case of fraud, abuse, persistent payment failure, or other material breach by the Customer. Termination does not affect orders already confirmed before the termination date.
