LIKI24 Return Policy

2. Right of Withdrawal 

• LIKI24 generally does not accept returns of undamaged goods.
• Returns are accepted only for goods that are damaged or incorrect.
• All products displayed on the LIKI24 Platform are not sold directly by LIKI24, so the standard 14-day right of withdrawal for online purchases does not apply.
• You may cancel your order for LIKI24 services before your Delivery Agent purchases the goods, typically within one hour of order confirmation (see your confirmation email for the exact timeframe).
• Once goods are purchased on your behalf from a Retailer, you cannot withdraw your order without a valid reason.
• If eligible, you may return products directly to the seller named on your fiscal receipt, following the seller’s own return policy and applicable laws.
• For any issues regarding product conformity, delivery, or returns, please contact the Retailer or shipping provider. LIKI24 will help facilitate communication but is not a party to the sales contract.

3. Non-Returnable Products

• Medicines, supplements, vitamins, and other sensitive products;
• Product that contain food, baby products, some cosmetics and hygiene products;
• Perishable goods or those with a short “use by” date;
• Sealed items unsealed after delivery, for health or hygiene reasons;
• Goods made to order or personalized items;
• Items that, after delivery, are inseparably mixed with other products;
• Other exceptions as provided by law. 

4. How to Initiate a Return (Damaged or Wrong Products Only)

• If you receive a damaged or incorrect product, you are entitled to a free refund or replacement, depending on the situation.
• To start a return, contact our Customer Service team with your order details, reason for return, and a photo of the product.
• Usually, you must return the product in its original packaging with all documentation to receive a refund or replacement.

5. Shipping Terms

• Shipping times indicated on the LIKI24 Platform and in confirmation emails are estimates and may be exceeded due to circumstances beyond our control.
• Delays in shipping are not grounds for refunds or returns.

6. Refunds

• Approved refunds will be issued using the original payment method and currency, unless otherwise agreed.
• Refunds are processed as soon as possible and always within 30 days after confirmation from LIKI24.

7. Additional Information

• This policy is in accordance with EU consumer protection legislation.
• For more details, please refer to LIKI24 Contracting Terms and Conditions.
• Your statutory rights are not affected by this policy.
• For questions or to initiate a return, contact our Customer Service team as indicated in your order confirmation or on our platform.

Tips for a Better Returns Experience:

• Keep your order confirmation and fiscal receipt.
• Review the seller’s return policy if returning directly to the Retailer.
• Contact Customer Service promptly for any issues.